TERMS AND CONDITIONS OF USE

Services: 

Covers all services provided by North Shore Drycleaners including laundry, drycleaning, pressing, ironing, pick-up, drop-off and delivery. 

 

Payment & Pricing: 

We are a prepay service. All our  prices are inclusive of GST, in NZD and may change without notice. All invoices must be paid before items can be collected, unless arranged otherwise with North Shore Drycleaners. We reserve the right to hold onto your items until payment is made in full. 

 

Collection of items: Every effort is made to process your item in the agreed timeframe. If for any reason there is a delay, we will not be held liable. 

 

Care during treatment: 

4a. Care labels - Protecting your item during treatment is our top priority and we follow the care label instructions on each item we process. If you request an item to be treated which contradicts the care label, we will discuss with you the potential risks before treatment. With your verbal agreement we will process your item, but we will not be held liable for any damage that may occur. Without your verbal agreement we will not be able to process your item. We accept no liability for damage to accessories such as beads and buttons and any damage to hems or trims that are excluded in the care label. We accept no liability if a care label is missing from your item. 

4b. Removal of stains - We follow a safe limit cleaning policy. This means we will treat every item we accept but we will not remove every stain if, in our professional opinion, stain removal will damage your item. Please talk with one our team about specific stains who can advise whether it can be safely treated. We inspect each item before it is returned to you to make sure it meets our strict quality control measures. We cannot guarantee that all stains can be or will be removed.

4c. Pre-existing damage - Before treatment, we check for any damage that could be made worse during treatment and we will talk with you about any concerns we may have. With your verbal agreement we will process your item, but we will not be held liable for any damage that may occur. Without your verbal agreement we will not be able to process your item. We do not guarantee all pre-existing damage is found before processing. Please talk with one of our team if you have any questions about your items, such as colourfastness, age or condition when you drop off your item to us or when we collect for treatment. 

4d. Damage during treatment - We use industry standard processes best suited to the nature and condition of each item. In the rare instance your item is damaged due to defects in the material or pre-existing damage, such as small holes or tears made worse by treatment, we will not be held liable. We do not guarantee against colour loss, colour bleeding, shrinkage or damage to tender fabrics. Our liability for any damage to items caused by us shall not exceed 10 times our charge for cleaning that item regardless of brand or condition. No claims for damages will be accepted after 48 hours after collection of your item. 

 

Household items and curtains Due to the delicate nature of household items and fabrics, we accept no liability for damage to household items, including curtains, during treatment. Due to the delicate nature of leather and suede, we accept no liability for damage, including fading, during treatment. 

 

Loss of items In the rare case your item is lost or misplaced while in our care, please advise us within 24 hours of collection. We take the loss of items seriously and will investigate. If we cannot find your missing item, we accept liability only up to and including 10 times our charge for cleaning the item regardless of brand or condition. Please check all items, including pockets, especially for our Laundry services, for any personal items such as money, jewellery or other valuables before you drop your items off or before our collection. We will make every effort to return any items we find during treatment, but we will not be held liable for any loss of items left. We will not be held liable if any items left in the pockets caused any damage, discoloration, color runs to your items. We will try to do our best to check this on our end especially for our Laundry services, as time can be limited. Please double check and ensure that pockets are clear.

 

Off-site treatment Most items remain onsite during treatment, but occasionally we need to send items off-site, for e.g. alterations, repairs, drycleaning, additional further care or due to machinery breakdown. We follow stringent processes to make sure your items are cared for during transportation and while off-site. 

 

Privacy All personal information you give us will remain confidential and will only be used as intended during the course of services. We may use the details you provide to contact you regarding any issues during treatment or regarding payment. We may also use your details to inform you of any specials or promotions that may be of interest. 

 

 

We thank you for your trust!